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Psychology and Ecommerce — How To Happily Marry Them

November 27th, 2007 by Mike W. Read more about Articles, Website Optimization

Every web site we build is opti­mized for 6 crit­i­cal psy­cho­log­i­cal triggers.

Use these trig­gers to inspire vis­i­tors to become leads and leads to become customers.

Note: With this power comes great responsibility.

It’s the hol­i­days, so we thought we’d share some of our strongest strate­gies with you.

There’s a $474,500,000,000+ hol­i­day pie to be split over the next 35 odd days. Here’s to mak­ing your cut a big one.

Psy­chol­ogy is an essen­tial ele­ment of mod­ern sell­ing. Under­stand­ing what trig­gers peo­ple to buy makes the dif­fer­ence between a sale and a fail­ure. A desire to buy involves more than logic — it involves emo­tion as well as deep human psychology.

Accord­ing to mas­ter copy­writer Joe Sug­ar­man, 95% of buy­ing deci­sions are sub­con­scious and “know­ing the sub­con­scious rea­sons why peo­ple buy and using this infor­ma­tion in a fair and con­struc­tive way, will trig­ger greater sales response — often far beyond what you could imagine.

Much of the knowl­edge in this tac­tic comes from two experts in the sci­ence of psy­cho­log­i­cal per­sua­sion. The first is Robert B. Cial­dini, a Pro­fes­sor of Psy­chol­ogy at Ari­zona State Uni­ver­sity. Cialdini’s book, Influ­ence: Sci­ence and Prac­tice is per­haps the sin­gle most impor­tant book on busi­ness one could read.

The sec­ond expert is Joseph Sug­ar­man, the best-selling author and top copy­writer who achieved leg­endary fame in direct mar­ket­ing and ran a highly suc­cess­ful mail-order com­pany in the 1980s.

Joe learned on a mass scale which ad approaches worked and which ones didn’t. He stud­ied the ads that achieved a high degree of suc­cess, and dis­cov­ered that they were clearly suc­cess­ful because of cer­tain under­ly­ing psy­cho­log­i­cal triggers.

He iden­ti­fied 30 of these trig­gers that acti­vate psy­cho­log­i­cal forces buried deep within the sub­con­scious brain, and cause peo­ple to buy. His book, Trig­gers, is also highly rec­om­mended. You can check it out here:

http://www.psychologicaltriggers.com/

Before we build or launch any new web­site we ana­lyze our busi­ness con­cept to see how well our idea will sell.

Our frame­work for this dis­cus­sion is based much on the works of Cial­dini and Sug­ar­man. In this tac­tic, we’ll share with you how we think about prod­ucts and how to design web­sites that con­vert based on the under­stand­ing of human psychology.

How pow­er­ful can these fac­tors be? In the words of Joe Sug­ar­man: “I recall a time when I applied one of these sub­con­scious devices by chang­ing just one word of an ad, and response dou­bled. I refer to these sub­con­scious devices as psy­cho­log­i­cal “trig­gers.” A psy­cho­log­i­cal trig­ger is the strongest moti­va­tional fac­tor any sales­per­son or copy­writer can use to evoke a sale.”

The Six Fac­tors of Influence

When design­ing a new site and busi­ness model we develop our site around 6 ele­ments of influ­ence iden­ti­fied by Cial­dini. These are psy­cho­log­i­cal fac­tors that help make a prod­uct desir­able and push peo­ple to want it.

Is it uneth­i­cal to use these fac­tors? It depends on what you’re sell­ing. If your prod­uct is flaky and use­less and you refuse to honor guar­an­tees and refunds, then you’re being uneth­i­cal. But if you sell a prod­uct that’s of high qual­ity, you pro­vide a fair way for con­sumers to return the prod­uct if they are not sat­is­fied and only make claims that you can meet — then you’re being fair. These 6 fac­tors, how­ever, can be manipulated.

When you read about these tac­tics and under­stand how they work, you’ll also help make your­self immune to uneth­i­cal busi­nesses that chose to use them to unfairly sway buyer behavior.

Here are the six fac­tors of influ­ence. As you read this, we want you to think about how each of these fac­tors can be used to enhance your site, prod­uct or service

  • Com­mit­ment and Consistency
  • Reci­procity
  • Social Proof
  • Lik­ing
  • Author­ity
  • Scarcity

We’ll dis­cuss each fac­tor in detail in this tac­tic and show you how to use them to boost your sales. Let’s start with Com­mit­ment and Consistency…

This report is longer than a blog post should be, so to con­tinue read­ing, head over and down­load our PDF. It’ll only be avail­able through Wednes­day the 28th. Go ahead and make Decem­ber a spe­cial month.

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About the Author

Mike W. Mike is an internet marketer at MindValley responsible for running marketing tests, designing product launches, and leading an eCommerce project.

Check out other posts by Mike W.

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One Response to “Psychology and Ecommerce — How To Happily Marry Them”

  1. chris

    I love those two books! they have done more for me in think­ing about mar­ket­ing and sales then any­thing in my col­lec­tion (TESTED ADVERTISING METHODS is a close third). Those should be MUST READ books for every mar­keter before they are allowed to read any­thing else. Thinks for remind­ing me so I can go home and read them again!

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